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Client Services Specialist

  • New York
  • Full Time
  • Sep 25, 2017
About TS:

TS, the leading global provider of multi-asset trading systems to the buy-side, sell-side and trading platforms, is accelerating the technical evolution of the Fixed Income market by developing connectivity, integration and data normalization to institutional investors, dealers and trading platforms. TS provides global coverage from offices in New York, London, Paris, Frankfurt, Geneva, Hong Kong, Singapore and Tokyo.

Why TS:

A job is never just a job, and we recognize that at TS. At TS we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy and promote team work and inspire innovation. We have successfully built a company culture based on our single most important asset – our employees. Our passion for continuous growth and innovative approach have allowed us to become the company we are today. We believe our employees should have the opportunity to grow and be part of a company that is making a lasting contribution to the financial markets. We challenge our employees every day to think creatively and innovate across silos and across platforms.

KEY RESPONSIBILITIES

  • Providing first level support across global markets and multiple asset classes for client queries and issues via phone, IM and email
  • Interacting proactively with our US client base in response to system events
  • Monitoring all trade transactions from initial request to execution and settlement
  • Troubleshooting and resolving technical queries
  • Training clients on system functionality across all product offerings
  • Managing clients’ system usage and retention
  • On-boarding clients
  • Preparing weekly reports for management


DESIRED SKILLS AND EXPERTISE

The successful applicant will possess the following:
  • Past experience in a client services role
  • Excellent communication skills (Oral and Written)
  • Excellent follow-up skills.
  • Financial Markets knowledge
  • Previous experience working for a Fin Tech firm


Required education: BS in Business, Technology, Liberal Arts

All applicants, please submit a cover letter and resume to careers@tradingscreen.com, with the position as subject line.