GLOBAL COVERAGE BUT PERSONAL ATTENTION

To address the needs of today’s investors in an ever changing environment, TradingScreen operates under a global service model. With Infrastructure and Support teams in major financial centers such as New York, London, Tokyo and Hong Kong, TradingScreen goes to extra length to meet the needs of demanding global clients, while also providing insights into local market practices. Through a 6 days, 24-hour customer support desk, clients are able to take full advantage of TradingScreen’s global expertise and local presence. TradingScreen are trained in handling all queries until resolution with speed and accuracy. Our two tier support structure , customer and technical support can insure an in depth analysis of every potential issue.

BEST PRACTICES

As the primary point of contact for collecting and resolving all client issues, TradingScreen’s Support Analysts remain one of the company’s most crucial components. Due to the importance of delivering world class support, Support Analysts undergo a very strenuous training program to properly ensure that every client receives the best and most knowledgeable assistance when they call in or email for support. TradingScreen invests in each Support Analyst regularly so that they can continue to have deep functional, technical, and securities industry experience for the benefit of our clients. Support Analysts are able to answer queries about functionality, technology and installation, and can help clients to troubleshoot product related issues.